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Cardel Bio

The Cardel Group of Companies includes Cardel Homes, Cardel Inner City, Cardel Lifestyles and Cardel Financial. With offices in Calgary, Ottawa, Denver and Tampa, we offer beautifully designed and exceptionally well built homes for every life stage including condominiums and townhomes as well as single-family starter, move-up, in-fill and estate homes. Cardel Lifestyles was created in 2000 to bring our signature quality and value to townhome and condominium buyers. Currently we are Calgary’s top multi-family home builder, thanks to our customers and a product line that’s a cut above the rest. Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Cardel offers many benefits including: flex days and flexible work schedules; an employee home purchase program; health insurance; team building activities; career growth and advancement; continuing education reimbursement; and GRRSP matching. To submit your resume, please email lifestyles.employment@cardellifestyles.com . We will keep your resume on file for six months and notify you by email when an applicable position becomes available.

HR Generalist

We are looking for an HR Generalist join our growing and dynamic team. Reporting to the Vice President of Sales, Marketing & Customer Experience, the HR Generalist’s role is to plan, direct, and execute all HR-related activities of the organization. This standalone role assists in recommending, developing, and implementing various HR solutions for all aspects of the organization.

Responsibilities (included but not limited to):
  • Participate with managers in executing the organization’s strategic goals & objectives.
  • Develop and execute an HR strategy based on established goals & objectives.
  • Develop, interpret and assist management in the application of company policies.
  • Completion of full cycle recruitment.
  • Responsible for employee on-boarding including new hire orientations, creation & maintenance of employee handbook, newsletters & lunch ‘n’ learns.
  • Ensure that employees possess the knowledge and skills to perform satisfactorily in their jobs or to advance in the organization through employee development & career planning.
  • Research and recommend appropriate employee education/training resources.
  • Administer the performance review program and advise on performance management issues.
  • Develop and administer compensation programs including the creation of market-based salary bands and benefits assessments & renewals.
  • Manage and coordinate the Logel Homes’ University program.
  • Organize quarterly company social events with senior management.
  • Assist in the award submission for the Best Managed Companies etc.
  • Oversee company’s OHS program including maintenance of the company’s Certificate of Recognition (COR) Certification.
  • Chair the organization’s Joint Health & Safety Committee Meeting.
  • Other duties as assigned.
  • Completed Bachelor’s degree in Human Resources Management.
  • Certified Human Resources Professional (CPHR) designation or working towards.
  • 3-5 years of previous experience in an HR Generalist or Coordinator capacity.
  • Extensive knowledge of employment standards legislation, human rights legislation, health & safety legislation and privacy legislation.
  • Strong sense of urgency with the ability to respond to requests outside of standard office hours.
  • Excellent communication & interpersonal skills.
  • Strong team mentality and willingness to jump in when needed.
  • Ability to work independently with minimal to no supervision.
  • Ability to deal with confidential information and /or issues using discretion and judgement.
If this sounds like it would be a good fit with your previous experience and education, please submit your cover letter and resume by email to lifestyles.employment@cardellifestyles.com.

Customer Service Administrator – 13 Month Fixed-Term

Do you have a passion delivering exceptional customer service and have an entrepreneurial spirit? We are constantly seeking high-caliber people who bring excellence, talent, and enthusiasm to our growing operations. We offer a dynamic work environment that fosters creativity and encourages our employees to grow their skills and expertise. We are currently searching for an exceptional Customer Service Administrator to join our team for a 13 month fixed term contract.

The Customer Service Administrator’s main responsibility will be to initiate customer communications in alignment with Logel homes/Cardel Lifestyles Service Plan. Schedule customer service technician(s) for reviews of units. If required, schedule service appointments for trade or supplier as per the Customer Service Technicians’ description of scope of work. And perform all functions and responsibilities while upholding the company’s values and beliefs.

Responsibilities (included but not limited to):
  • Schedule Customer Service Technician(s) for reviews of units
  • Schedule service appointment for trade or supplier as per Customer Service Technicians’ description of scope of work
  • Document management – Scanning, photocopying, faxing, saving and distributing electronic documents
  • Maintain records of service requests and work completed during warranty period
  • Report on warranty and service forecast and job completion for monthly team meetings
  • Manage and maintain Punchlist Manager (CRM system)
  • Schedule all appointments with homeowners via phone or e-mail while upholding Cardel Lifestyles/Logel Homes customer service guidelines and administer 30-day, 6-month and 11-month reviews
  • Responsible for continuously expanding and updating professional knowledge and honing training skills in order to enhance individual and team innovation and productivity
  • Create all warranty related PO’s and backcharges
  • Alberta New Home Warranty (ANHW) enrollment
    • Building enrollment
    • Unit enrollment (updating relative homeowner information)
  • Coordinate & organize special events related to Warranty/Service department i.e. customer Meet & Greets
  • Responsible for updates to Homeowner Guide and Customer Service Handbook
Skills and Requirements:
  • Post-secondary education in a related area of study
  • 1-3 years’ of experience in an administrative role
  • Previous experience in working in the customer service field
  • Previous experience/knowledge in the multi-family construction or real estate industry is an asset
  • Strong communication and organizational skills
  • Prove track record delivering exceptional customer service
  • Effective conflict resolution and problem-solving skills
  • Excellent attention to detail and the ability to work within timelines
  • Ability to effectively negotiate with clients, contractors and vendors
  • Ability to problem solve and resolve issues
  • Ability to work effectively in a multi-disciplinary team environment and adjust to various personality types
  • Ability to build cross-departmental relationships inside and outside the organization
If this sounds like it would be a good fit with your previous experience and education, please submit your cover letter and resume by email to lifestyles.employment@cardellifestyles.com by Wednesday June 4, 2019.

Sales Associate (Full-Time)

We are constantly seeking high-caliber people who bring excellence, talent, and enthusiasm to our growing operations. We offer a dynamic work environment that fosters an entrepreneurial spirit and encourages our employees to grow their skills and expertise. A Sales Associate would directly report to an Area Sales Manager; the Sales Associate’s primary role is to assist in the sales process from start to finish within a specified community.

Responsibilities (included but not limited to):
  • Support Area Sales Manager with sales transactions and processes
  • Welcome/greet all prospects
  • Maintain an active role in all aspects of customer service (setting and managing all homeowners’ expectations throughout the purchasing process)
  • Assist in meeting sales targets and goals
  • Follow up with prospective home buyers on a daily/weekly/monthly basis through multiple communication channels
  • Organize and complete all necessary paperwork and ensure the accuracy and maintenance of customer files and contracts
  • Assist Area Sales Manager in providing projections and reports to achieve monthly and annual sales goals
  • Maintain a high level of professionalism in the sales center, show suites and appearance of marketing materials and signage
  • Communicate any customer inquiries or concerns quickly and accurately with Area Sales Manager and/or Sales and Marketing Manager
  • Individual must be a team player that is dependable, trustworthy, and willing to handle additional duties, as assigned.
Skills and Requirements:
  • Previous sales experience
  • Proven track record of performance
  • Exceptional customer service skills
  • Excellent written and verbal communication skills
  • Proactive, organized, and self-motivated individual
  • Capable of developing strong client relationships
  • Strong computer skills specifically intermediate skills in Microsoft Office (Word, Excel, Outlook)
    • Experience in Lasso or similar customer relationship management (CRM) software is considered an asset
  • Ability to adjust and work with various personality types
  • Available to work a demanding schedule, including evenings (Monday to Thursday from 2 pm–8 pm and weekends (12pm to 5pm)
Please submit your resume for this position by email lifestyles.employment@cardellifestyles.com